PutFinder › FAQ

Frequently asked questions

Answers to common questions about your PutFinder account and subscription.

How to cancel your Plus subscription

Six steps, with a screenshot of each one.

Cancelling stops your next renewal — it does not end your access right away, and this page makes no claim about the product's performance.

  1. Sign in and open Account

    Sign in at putfinder.com, then open Account — either from the account menu, or by going directly to putfinder.com/account.

  2. Find Manage subscription in the Subscription card

    On the Account page, find the Subscription card. Manage subscription is the last row in that card — below the plan-status line, the daily-allowance line, the Account row, and the note about which address the subscription is attached to. Click it.

    The Subscription card on the Account page, with the Manage subscription button at the bottom

    The Subscription card on your Account page. Manage subscription is the button at the bottom.

  3. You'll leave putfinder.com for Stripe's billing portal

    Manage subscription opens a secure page hosted by Stripe, our payment provider — the address bar will show billing.stripe.com instead of putfinder.com. That's expected: PutFinder doesn't process payments itself, so subscription changes happen on Stripe's page.

  4. Click Cancel subscription

    On Stripe's page, find Cancel subscription — it sits next to Update subscription, near the top.

    Stripe's billing portal, showing the Cancel subscription button beside Update subscription

    Stripe's billing portal. Cancel subscription sits beside Update subscription.

  5. Tell Stripe why you're leaving, then confirm

    Stripe asks for a reason before it lets you continue. After you continue, it shows a final review screen confirming your subscription will end at the close of the current billing period — not immediately.

    Stripe asking for a cancellation reason, with Go back and Continue to cancellation buttons

    Stripe asks why you're leaving, then shows a final confirmation before the cancellation takes effect.

  6. Confirm it worked, back on Account

    Return to putfinder.com/account. The Manage subscription button looks the same — that's normal. What changes is the first line of the Subscription card: it now reads "This subscription has been cancelled. Access continues until <date> and will not renew." That sentence is how you know it worked.

    The Subscription card after cancelling, showing the confirmation line: this subscription has been cancelled, access continues until the listed date

    After cancelling, the Subscription card's first line confirms it and shows the date access ends.

Looking for a refund instead of just stopping renewal?

Cancelling stops your next charge; it does not refund the period you've already paid for. A refund is a separate request — available within 7 days of your first payment on this account — by emailing [email protected]. Requesting a refund also cancels the subscription.

Full cancellation and refund policy: see Pricing → Frequently asked questions.

Last updated .